In the management of a clinic, we lay great emphasis on the know-how of professional management In the implementation of dental theories and practices, we come up with 'ANewOood-Quality Project of Dentistry'---that is, 'Emphasis on Professional Management and Establishment of a Holistic New Good-Quality Body'. We believe that the management of a dental clinic must be professional and that only under the guidance of the know-how of professional management can the manager of a dental clinic system atlcally implement all the operations related to medical, human resources management, marketing,materials, finances and research in dental techniques and make constant improvement in planning, organization, personnel management, guidance and control management and finally achieve the set goal of patients' satisfaction.

The second five-year (2000 ~2004) plan of this clinic is the 'E-net' Plan,with two 'E's--the electronization and the eight visions--as our aim, which form a closely-knit web of quality and service like an eight-diagrams web.

It starts in this clinic that all the medical staff talk in nice language, do good and are affable in getting along with one another Furthermore, it applies to family members.

By providing patients with good-quality service, we hope to enable them to receive treatment in a pleasant manner; they not only have the pain of their oral diseases relieved but also take back home the feeling of  being pleasant and affable This kind of good cycle, hopefully, will. like ripples, help to contribute to the development of good ambience in society.

To set up a system and carry out our visions has been the aim of the clinic. By having the system of medical quality orientation and service satisfaction

orientation set up. we hope that the staff of this clinic and our patients will meet their satisfaction of having then-visions accomplished This is the cycle ofgood-what we have spared no effort in trying to accomplish.

I have planned to put into words the experience and the insight I have got from the development and management of this clinic and publish a series of books related to the know-how of the management of a clinic, emphasizing the satisfaction of patients ( C S ) and the management of relationship with patients ( CRM ) I hope that they will serve as reference for the managers of dental clinics and may contribute to the consensus of establishment of the good-quality environment of a dental clinic.